Privacy Policy

1. Who We Are

This website is operated by MILANO MEDIA LIMITED, referred to in this Privacy Policy as “Milano Media”, “we”, “us” or “our”.

We provide digital services including search engine optimization, paid advertising management, website development, e-commerce development, software development, integrations and business automation.

For privacy-related questions, you can contact us through the contact form available on this website.

2. Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information you provide directly

• Name and contact details.
• Email address.
• Billing information.
• Company or business information.
• Website address.
• Information submitted through contact, enquiry or onboarding forms.
• Order details and selected services.
• Project requirements, instructions and files you voluntarily provide.
• Account information if customer account functionality is used.

Information collected automatically

• IP address.
• Browser and device information.
• Operating system.
• Pages visited and interactions with the website.
• Referring pages and traffic sources.
• Approximate location derived from technical information.
• Cookie and analytics identifiers where permitted.

3. How We Use Your Information

We may use personal information to:

• Process and manage orders.
• Deliver purchased services.
• Communicate about a project or order.
• Provide customer support.
• Respond to enquiries and consultation requests.
• Create and manage customer accounts.
• Prepare invoices and maintain business records.
• Carry out onboarding for SEO, Ads, Website and Software services.
• Manage project requirements and requested revisions.
• Improve our website and customer experience.
• Measure website traffic and service performance.
• Detect fraud, abuse, security threats or unauthorized activity.
• Comply with applicable legal and regulatory obligations.

4. Legal Bases for Processing

Depending on your location and the circumstances, we may process personal information using one or more of the following legal bases:

Contract

Processing may be necessary to take steps at your request before entering into a contract or to provide services you have purchased.

Legitimate interests

We may process information where reasonably necessary for operating, protecting and improving our business, provided those interests are not overridden by your rights.

Consent

Where required, we may ask for consent before using certain cookies, marketing technologies or personal information for specific purposes.

Legal obligations

We may retain or process information where necessary to comply with accounting, tax, regulatory, fraud-prevention or other legal requirements.

5. Orders, WooCommerce and Payments

When you place an order through our website, information required to complete the transaction may be processed through our WooCommerce-based store.

This can include your name, email address, billing details, order information, selected package, transaction status and information required to provide the purchased service.

Payment providers may independently collect payment information according to their own privacy policies and legal obligations.

6. Marketing, Advertising and Analytics

We may use analytics and advertising technologies to understand how visitors use the website, measure campaign performance and improve our services.

Depending on the tools enabled on the website, this may involve services such as Google Analytics, Google Ads, Meta technologies or similar platforms.

Where applicable law requires consent for these technologies, they should only be activated after the appropriate consent has been obtained.

You may also contact us if you no longer wish to receive direct marketing communications from us.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand usage and measure advertising performance.

Some cookies may be necessary for functions such as WooCommerce sessions, shopping carts, checkout or security. Other analytics or advertising cookies may depend on your consent where required by law.

More information may be provided separately in our Cookie Policy or cookie consent interface.

8. Who We May Share Information With

We do not sell personal information as part of our normal business operations.

Where necessary, personal information may be shared with categories of service providers such as:

• Website and hosting providers.
• Cloud infrastructure providers.
• Payment processors.
• WooCommerce-related service providers.
• Email and communication providers.
• Analytics providers.
• Advertising platforms.
• Development and technical service providers working on our behalf.
• Professional advisers such as accountants or legal advisers.
• Government authorities or regulators where disclosure is legally required.

We aim to limit information shared with service providers to what is reasonably required for the relevant purpose.

9. International Data Transfers

Milano Media provides digital services and may use technology providers whose infrastructure or personnel operate in different countries.

As a result, personal information may be processed or stored outside the country in which you live. Where applicable data protection law requires safeguards for international transfers, we aim to use an appropriate lawful transfer mechanism or other recognised safeguard.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information. Order, invoice and transaction records may need to be retained longer than ordinary enquiry information because of accounting or legal requirements.

When information is no longer required, we may delete, anonymize or securely dispose of it where reasonably practicable.

11. How We Protect Personal Information

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure account management, website security protections, hosting security, backups and limiting access to information according to business need.

No online system can be guaranteed to be completely secure, so we cannot guarantee absolute security of information transmitted or stored electronically.

12. Your Privacy Rights

Your rights depend on the privacy laws that apply to you. Subject to applicable conditions and exceptions, these may include:

We may need to verify your identity before fulfilling certain privacy requests.

13. Children’s Privacy

Our services are intended for businesses and individuals able to enter into contracts for professional digital services. They are not specifically directed at children.

If we become aware that personal information from a child has been collected in circumstances where parental or legal consent was required but not obtained, we may take reasonable steps to remove that information.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services. Their privacy practices are controlled by those third parties, not by Milano Media.

We recommend reviewing the privacy information of external services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website functionality, legal requirements or data-processing practices change.

The latest version will be published on this page with the updated date shown above.